Refund & Cancellation Policy

RavenSlate IT, LLC ("RavenSlate IT," "we," "us," or "our") is committed to transparency in how we bill for and deliver our services. This policy explains how payments, cancellations, and refunds are handled across our service offerings, including the Solo Starter Package, Stability & Risk Audit, Build & Harden engagements, and Managed IT Retainer services.

This policy supplements the specific terms in any signed Client or Service Agreement or Statement of Work. It does not replace those terms. Where a signed agreement conflicts with this policy, the signed agreement governs.

1. Fixed-Fee Engagements

Solo Starter Package, Stability & Risk Audit, Build & Harden, IT Infrastructure Audits

Fixed-fee engagements are typically billed as follows:

• 50% deposit due upon signing, prior to commencement of work
• 50% balance due upon delivery of completed deliverables

Cancellation before work begins

If Client cancels before RavenSlate IT begins work, the deposit will be refunded in full, less any payment processing fees already incurred.

Cancellation after work begins

If Client cancels after work has started but before deliverables are complete:

• RavenSlate IT will invoice for time and work already performed, based on the proportion of the engagement completed.
• Any portion of the deposit not attributable to completed work will be refunded within 15 business days of the termination notice.
• A summary of findings or work product developed to date will be provided to Client upon request.

No refunds after delivery

Once final deliverables (audit report, recommendations, completed build, and so on) have been delivered and the balance invoice issued, the engagement is considered complete and is non-refundable, except where RavenSlate IT fails to deliver the scope of work agreed to in writing.

2. Managed IT Retainer Services

Managed IT Retainer services are billed month to month, with no annual contract or long-term commitment.

• Either party may cancel the retainer with 14 days' written notice.
• Fees already paid for the current billing month are non-refundable, as they cover services rendered or made available during that period.
• No cancellation fees or early termination penalties apply.

3. Late Payments

Amounts not paid within 10 days of the applicable due date may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law, and RavenSlate IT reserves the right to pause work until payment is received.

4. Requesting a Refund

To request a refund or discuss a cancellation, contact:

Christian G. Grieco
Founder & Executive President of Technology
RavenSlate IT, LLC
christian@ravenslateit.com
518.860.8701

Refund requests are typically reviewed and responded to within 3 to 5 business days.

5. Chargebacks

We ask that clients contact us directly with any billing concerns before initiating a chargeback with their bank or card issuer. Unresolved disputes may be addressed through the dispute resolution terms outlined in the applicable signed Client or Service Agreement.

6. Changes to This Policy

RavenSlate IT may update this policy from time to time. The effective date above reflects the most recent revision. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

This policy is provided for general informational purposes and does not constitute legal advice. Specific refund and cancellation terms for your engagement are governed by your signed Client or Service Agreement.